Rate Management: An extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis are integrated into OPERA to create the most comprehensive rate management system in the industry. Profiles: OPERA profiles are complete demographic records for guests, business accounts, contacts, groups, agents, and sources. Profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences, and additional data that make reservations handling and many other activities faster and more accurate.
Accounts receivable application manages direct billing, bill payments, and invoicing. Rates management application is responsible for setting room rates, forecasting revenue, and financial analysis.
The management information system produces over reports, which inform key decisions. It also allows managers to configure the PMS by authenticating access to various features and information. Moreover, the application supports global operations through automatic currency conversion and the use of country-specific languages. The CRM module manages the profiles of guests. It facilitates efficient storage and retrieval of demographic information and transaction records.
The records are used to suggest appropriate products to customers to increase sales. Opera PMS was designed for the following categories of customers. First, it is used by hotels and restaurants in countries to manage facilities. Second, the PMS is used by leisure and entertainment customers.
These include stadiums, arenas, theme parks, and concert halls. Opera enables customers in this market segment to manage point-of-sale and reservation activities. It also facilitates near real-time reporting and inventory management. This enables customers to ensure that they have adequate inventory to satisfy the needs of their customers Haley, The PMS also collects data concerning event attendance.
The data helps event organisers to forecast sales and understand the needs of their customers. Stadiums and concert halls prefer Opera because it can handle reservations for as many as , fans effectively. Companies that use Opera PMS enjoy several benefits.
To begin with, the system can be configured to suit the operational needs of every hotel. The features of the PMS can be modified to allow the end-user to achieve the desired performance outcomes Micros Systems, Moreover, it can accommodate planned and ad-hoc technological changes.
This means that the customer is not required to invest in new expensive hardware regularly to use the system. Opera also allows hotels to achieve their expansion plans in a seamless and cost-effective manner. The system can be scaled up or down to suit hotels of different sizes. Opera provides applications that are suitable for small, midsize, and large hotels. In this respect, small hotels that have limited budgets can acquire and use the system profitably.
In this case, scalability eliminates the costs associated with acquiring a new PMS to manage newly established subsidiaries or operating units. Opera enables its users to improve their professionalism, productivity, and profitability. The system streamlines operations by automating routine activities such as reserving rooms. This eliminates the cost of employing a large number of workers.
Using the system is also cost-effective since it reduces training needs and expensive software updates. Cost reductions enable hotels to increase their profit margins. Users of the PMS also benefit from accurate management information that can be accessed in near real-time.
The reports generated by the system allow managers to identify the strengths and weaknesses of their companies in time Haley, As a result, managers are able to take timely measures to improve the competitiveness of their hotels. First, Opera has a strong brand image in the hospitality industry.
Thus, Opera has always been the choice of incumbents and new entrants because of its popularity. The company was originally based in Beltsville, Maryland but is presently located in Columbia, remaining in its home state. Micros has subsidiaries that include Fidelio Software Corp. See our list of Point-of-Sale hospitality software products.
Finding the right point of sale system for your company is all about knowing your business, knowing the features you need, and knowing the right questions to ask. If you need help, check out our POS solution finder to get you on the right track. Press Releases Aug 9, Read More.
When entering a reservation it is possible to define room type, price, check-in time, the initial and final meals, method of payment, as well as the billing instruction to the company.
Confirmation letter of booking is printed on the guest's language. Automated system to check in guests by reservation.
At any moment you can check the expected arrivals, expected departures, and the view of guests in the hotel. This module allows you to enter messages for guests with printing option, and to track the status: delivered or undelivered.
Using module Cashiering you will have access to the balance of each guest, as well as invoicing in a user-defined format invoice in multiple languages. There are different styles of the standard invoices. It is possible to merge invoices, and unlimited opportunities to split invoices, regrouping of posting and transfer to other room or account. There are no restrictions on combinations of payment: credit cards, cash, invoices, check. If you establish a software connection interface between Fidelio software package, and sales in restaurants as well as telephone management system or PayTV system, debit entries are automatically routed to the guest account, with full analytics eg, call out: time of call, number it's called, call duration, call cost calculated on the basis of unit price.
Cashiering reports are automatically printed. The system supports multiple currencies, and can view charges in different currencies, based on the exchange list that the user regularly. Complete overview of the rooms' status with the possibility of changing their status. Graphical display makes it easy to access floors to the status of the room, and in the availability of capacity also.
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